Host & Co-Hosts


Alex McBratney

Partner, Adler Advisors

Alex began his career in telecommunications as a Time Warner Cable sales consultant for Sandler Partners. After only 18 months, Alex had acquired 395 clients and sold just over $2M in contracted revenue all through knocking on doors. There, he quickly acquired the skills, adaptability, and know-how required to succeed as a leader in IT consulting. In 2016, his focus shifted to developing full-service consultancy for his mid-market clientele as he recognized a need for simple yet reliable processes throughout the sales cycle.Four years later, the newly created Adler Advisors team has over 100 mid-market clients with more than $19M in contracted revenue, supported by a growing team. He has found success through a relentless work ethic and a knack for truly listening to clients. Alex has built a loyal network of clients by always doing right by them and putting their needs first.


Aarde Cosseboom

Senior Director of GMS Technology, Product, & Analytics at TechStyle

For the last 2 decades Aarde's professional experience has been in the Contact Center world, helping businesses support their consumers through cloud based SaaS products and technologies. He Enjoys working with large global customer service teams to increase and leverage; customer experience, customer success, operations, technology, customer service, and people development.Aarde is also the author of the Contact Center book - 'Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation'.


Dustin Riedel

Partner, Adler Advisors

Dustin brings over 20 years of experience in various aspects of telecommunications consulting. After selling Voice hardware solutions for Affant Communications, Dustin joined LanTelligence selling Shoretel Contact Center solutions to mid-market organizations. In 2007, he joined Sandler Partners as a Channel Manager (ie. Superstar) and has been named the Top Sales Rep each year since 2016 with over $5M in annual revenue and $15M in contracted revenue.Dustin brings a combination of humor, honesty and goal-oriented ambition to every client project. He takes pride in understanding the “why” and providing solutions that are accurate, cost-effective and future-proof. He is on the Board of Africa New Day, a non-profit that empowers people to become leaders in their community, equipped to tackle Congo's problems at the source.


Jeff Young

CIO - The Confer Group

Jeff brings over 40 years of IT experience to The Confer Group, including 39 years at Haynes International, Inc., most recently serving as their Vice President and CIO for 15 years. After retiring in 2020, Jeff has dedicated himself to continuing to connect IT executives with one another and with vendors that can supply the technologies necessary for day to day operations. Throughout his professional career, Jeff has accumulated a vast knowledge of technology operations which allows him to act as an essential resource to other IT executives in his role as CIO in Residence. He is excited to bring his passion for connecting with and providing support to CIOs to The Confer Group. In his spare time, Jeff enjoys being on the water, perfecting his imperfect golf game, and spending time with his family.